Patient Rights

You have the right to make informed choices about your healthcare. We respect each patient and are committed to meeting your needs.

Communication

You or your legally authorized representative have the right to:

  • Be informed about the care you will receive in a way you understand. This includes translation and translation services free of charge, or help if you have visual, hearing, speech or learning difficulties.
  • Know that all information and records regarding your care are confidential and can only be released to you or a legally authorized representative, except in cases where reporting is permitted or required by law.  

Courteous Treatment

You or your legally authorized representative have the right to:

  • Receive treatment with courtesy and respect in a safe and secure environment free from abuse or neglect.
  • Receive safe care, including the right to privacy.

Appropriate Health Care

Sacred Heart Hospital treats all patients with our Core Values of Care, Competence, Joy and Respect. We respect the individual, body, mind and spirit.
You or your legally authorized representative have the right to:

  • Receive care no matter what race, creed, color, national origin, ancestry, religion, sex, sexual orientation, marital status, age, newborn status, handicap or source of payment. 

Members of your Health Care Team

You or your legally authorized representative has the right to:

  • Know the names of your caregivers.

Information about Treatment

You or your legally authorized representative have the right to:

  • Receive information about your care including diagnosis, treatment and outcomes, including outcomes that were not expected, in terms you can understand.
  • Review your medical record related to your care and have it explained to you. Make decisions about your care, including refusing care to the extent as permitted by law.
  • Be informed about any proposed procedures or treatments. You may be asked to sign an informed consent before the start of a procedure.
  • Ask questions and be listened to.
  • Have your pain evaluated and managed.
  • Get an up-to-date list of current medications.
  • Know you will be free from seclusion or restraint unless you could harm yourself or others.
  • Complete an Advanced Directive for HealthCare, legal papers outlining your wishes for your care if you are unable to speak for yourself or choose someone to act on your behalf and protect your patient rights. Your wishes will be honored to the extent of the law and Hospital Policy.
  • Consent or refuse to take part in research or experimental trials for your condition as discussed with your physician.
  • Access protective services including services for drug and alcohol abuse, mental illness, developmental disabilities. (WI. Statute Sec. 51.61)
  • Transfer care to another facility if this hospital is unable to provide the care you need or as you request. You have the right to know why the transfer is needed. We cannot transfer you unless the other hospital accepts you as a patient.

Visitation

You or your legally authorized representative has the right to:

  • Decide who may visit you during your stay as well as refuse any visitors.
  • Choose a Support Person who may determine who can visit you if you are unable to indicate visitors. This person does not need to be related to you and cannot make decisions or consent regarding any treatment.

The hospital reserves the right to limit visitors as medically necessary or for safety reasons.


Hospital Bills

You or your legally authorized representative has the right to:

  • Request, review, and get an explanation of your bill no matter what the source of payment.
  • Ask for information regarding financial assistance.  

Complaints

If we have not met your needs, we ask you to share your concerns regarding treatment, safety or quality of care. You or your legally authorized representative has the right to:

  • Share these concerns at the time of service with your care provider, physician, Department Director or House Supervisor. We want to resolve issues as soon as possible. 

If you continue to have unresolved complaints or concerns, you may file a grievance with an outside agency by contacting:

  • Wisconsin Division of Quality Assurance at (608) 266-8481, P.O. Box 2969, Madison, WI, 53701-2969 or The Joint Commission, (800) 994-6610 or email at complaint@jointcommission.org